Job Title: Caseworker and Administrative Officer (12-month contract, full time)
Working For: Daisy Cooper MP (St Albans)
Location: St Albans
Salary: £22,000-£23,000 (Monday to Friday, 9am to 5pm with some weekend and evening work)
An exciting opportunity to work with Daisy Cooper MP in her constituency office. This important, rewarding role will assist in providing a high level of service to Daisy and her constituents and play a crucial role in supporting with constituency casework. Previous experience of working for a Member of Parliament is advantageous but not essential - all candidates should have experience of working in a people focussed role and/or dealing with the public in a calm, compassionate and respectful manner, and being polite but persistent in following up cases with agencies. A good standard of written and spoken English and a professional telephone manner are essential.
After twelve months, Daisy may need to re-structure her staffing arrangements in order to ensure the right balance between her constituency and Westminster offices.
Flexible and part-time working requests are welcome.
- Analyse patterns of enquiries and produce reports
- Attend surgeries and other meetings as appropriate
- Dealing with standard queries from members of the public
- Draft responses to constituents
- Follow up on social media queries and comments
- Gather relevant information to assist with resolving cases
- Log all cases; monitor progress and ensure all identified action are taken
- Retain records and information confidentially and in line with the Data Protection Act
- Monitor media coverage, liaise with media, prepare press releases as required (on constituency, non-party political matters)
Skills required include:
Excellent communication skills both written and verbal
Excellent organisational skills
Tenacious attitude with a commitment to getting the best outcome for every person
Ability to learn and advise on issues concerning Housing, Welfare Benefits, Local Authority matters in a thoughtful manner
Good knowledge of office based IT systems and administrative tasks
Able to work individually and as part of a team
Ability to gain awareness of the activities of an MP's office, policy and law
Strong interpersonal skills and ability to work within a sensitive and public facing role
Sound ability to deal effectively, sensitively, with a wide range of people in person, by telephone and in writing (email and letter)
Upon appointment you will be required to comply with the Baseline Personnel Security Standard, undertaken by the Members' Staff Verification Office (MSVO). See Members' Staff Verification Office (MSVO) page for further info. Salary levels are set in accordance with IPSA guidelines.
Closing Date: 18:00 Friday 24 January 2020
Interviews will be held very soon after the closing date and an early start date is desirable.
Applicants should send a covering letter (maximum two pages) and a CV (maximum two pages) to firstname.lastname@example.org with the subject line 'Caseworker & Administrative Officer Application: NAME'.